Refund policy

Returns 

We have a strict no refund policy on Jewellery as each ring is made to order. However we are happy to exchange or resize at no extra cost provided you meet the requirements detailed below.

  • Contact our Fifth Lane customer service team at hello@thefifthlane.com to request a return/exchange within 14 days of receiving your order. Please include your full name, order number, reason for return and item/s to be returned
  • Once approved, our customer service team will process your refund or exchange.
  • Please note: return shipping costs are not covered by The Fifth Lane and will not be included in your return

Please read below to see if you qualify for a return:

If for any reason you change your mind on a product, we are happy to offer a full refund or exchange within 14 days of purchase. 

To be eligible for a return, your item must be unused with original packaging. Items that are not in their original condition can not be exchanged or refunded. Only full priced items are eligible for a refund, unfortunately sale items cannot be refunded.

Additional non-refundable items:

  • Jewellery
  • Gift cards
  • Downloadable software products
  • Flammable liquids or gases

To complete your return, we require a receipt or proof of purchase (order number). Please do not send your purchase back to the manufacturer, only to the address provided by our customer service team. 

There are certain situations where only partial refunds are granted (if applicable)

  • Any item that is returned more than 14 days after delivery

If you think you qualify for a return, please email hello@thefifthlane.com with your order number and reason for return. 

 

Refunds 

We want you to be completely satisfied with your purchase. If you change your mind for any reason, we’ll happily accept a return under the following guidelines for an exchange, credit note or refund:

  • Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
  • Item/s must be returned in original packaging
  • Gift Cards may not be returned

Exclusions apply for the below items to be returned;

  • Jewellery  
  • All sale or discounted item/s are final and can not be returned

If merchandise is returned despite this policy, items will be sent back to you at an additional charge. We will not be held responsible for shipping and handling costs for the return item (including packaging). If the item does not reach us safely, The Fifth Lane will not be held responsible. Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. All returns must be made within a 14 day time frame from purchase date.

The Fifth Lane reserves the right to deny unauthorised returns that do not meet or follow our return policy and guidelines.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that refunds may take several days to process so won't show in your account straight away. 

 

Workshops and Private Classes/Events:

To cancel your spot, you will need to contact The Fifth Lane via email. We have a strict 2 week cancellation policy. If less than 2 weeks notice is given, we will be unable to offer you a full refund. We can offer you a credit to rebook your workshop or a refund of 50%. 

Please note that cancellations within 1 week of your class will result in no refund or credit. Tommy runs small, intimate workshops, and it is unlikely that with less than a week's notice we will be able to fill your spot. You are more than welcome to send a friend in your place, just shoot us an email to let us know!

If you would like to rebook your workshop to a different date within the one weeks timeframe, a $50 fee is required to book in to another class. If you are not willing to pay this your ticket will be forfeited. 

If your class has been rebooked from your original date, we are unable to provide a refund regardless of the two week refund notice.

If a class is missed, no refund or make-up session can be offered. Please set a reminder and double check dates and times before.

If you are unable to attend your session due to COVID-19, you will be required to show a positive PCR or rapid test. 

 

Shipping

If merchandise is returned despite this policy, items will be sent back to you at an additional charge. We will not be held responsible for shipping and handling costs for the return item (including packaging). If the item does not reach us safely, The Fifth Lane will not be held responsible. Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.  All returns must be made within a 14 day time frame from purchase date.

All returns should be sent using tracked shipping. Using untracked shipping means that if your item is lost or damaged in transit there is no way for the shipping provider to cover this. Australia Post is an easy option to send your item back to us. We are not liable for any items that are lost or damaged during transit.