Terms and Conditions

Terms & Conditions

SECTION 1 — Refunds, Returns & Repairs

1.1 Made-to-Order & Change of Mind

All pieces from The Fifth Lane are handcrafted and, unless otherwise stated, made to order. As such, we do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference. All sales are final.

Customers are responsible for ensuring correct sizing at the time of purchase. We strongly recommend professional sizing prior to ordering. Please refer to our sizing guide before completing your purchase, as The Fifth Lane is not responsible for sizing errors once an order has been confirmed.

1.2 Faulty or Defective Items

If your item arrives with a manufacturing fault, you must notify us within 7 days of receipt by emailing hello@thefifthlane.com, including your order number and clear images of the issue.

Where a genuine manufacturing fault is confirmed, The Fifth Lane will, at its discretion:

  • Repair the item
  • Replace the item
  • Provide a refund where required under Australian Consumer Law

This policy does not cover:

  • Normal wear and tear
  • Accidental damage or misuse
  • Impact damage or bending
  • Exposure to chemicals, water, or excessive force
  • Alterations or repairs performed by a third party
  • Damage resulting from improper storage or care

SECTION 2 — Shipping & Delivery

2.1 Dispatch & Postage

  • All orders are shipped via tracked postage.
  • Same-day dispatch is not offered due to the handmade nature of our pieces.
  • Ready-to-ship items are generally dispatched within 3–5 business days, unless otherwise specified.
  • Made-to-order items are dispatched within 4–5 weeks from the date of purchase.
  • Dispatch timeframes are estimates only and may vary due to production schedules or external circumstances.

Once an order has been dispatched, The Fifth Lane is not responsible for delays caused by postal services, couriers, or customs authorities.

2.2 Duties, Taxes & Customs

International orders may be subject to customs duties, import taxes, or clearance fees as determined by the destination country.

As the recipient, you are solely responsible for payment of all applicable duties, taxes, and charges required to release your shipment. The Fifth Lane cannot estimate or control these fees.

Failure to pay customs charges may result in delays, returns, or forfeiture of the shipment. Any costs or losses incurred as a result are the responsibility of the customer.

SECTION 3 — Care, Wear & Materials Disclaimer

3.1 Jewellery Care & Wear

Fine jewellery is delicate by nature. Precious metals such as gold and silver may scratch, patinate, or show signs of wear over time. This is a natural and expected characteristic of handcrafted jewellery and does not constitute a fault.

Stones may loosen over time depending on wear habits. We recommend periodic inspections, particularly for rings worn daily.

The Fifth Lane is not responsible for damage caused by:

  • Heavy impact or pressure
  • Exposure to chemicals, perfumes, cleaning products, or saltwater
  • Swimming, bathing, gym activity, or manual labour while wearing jewellery

SECTION 4 — Resizing & Alterations

4.1 Resizing Policy

Where possible, resizing may be offered at an additional cost. Resizing availability depends on the design, material, and construction of the piece.

  • Resizing fees are quoted individually
  • Some designs cannot be resized
  • Resized or altered pieces are considered final sale

The Fifth Lane is not responsible for fit issues arising from incorrect sizing provided at checkout.

SECTION 5 — Force Majeure

The Fifth Lane is not liable for any delay or failure to fulfil orders due to events beyond our reasonable control, including but not limited to:

  • Material shortages
  • Supply chain disruptions
  • Acts of God
  • Natural disasters
  • Government restrictions
  • Industrial action
  • International shipping delays

In such circumstances, order timelines may be extended without penalty.

SECTION 6 — Agreement, Liability & Jurisdiction

6.1 Agreement

By completing a purchase with The Fifth Lane, you confirm that you have read, understood, and agree to these Terms & Conditions in full.

6.2 Limitation of Liability

To the maximum extent permitted by law, The Fifth Lane and its employees are not liable for:

  • Personal injury resulting from the wear or misuse of jewellery
  • Loss or damage to personal property
  • Delays, losses, or damage caused by third-party carriers
  • Indirect or consequential loss related to the purchase or use of our products

Nothing in these Terms limits your rights under Australian Consumer Law.

6.3 Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.